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Bus connection from Pézenas to Montpellier

Road (Bus and coach)
  • “The bus appeared to be accessible and had the button for accessible entry, but there were still 3 large steps to climb in order to enter it. This means that Ms Oldenburg was misled about the accessibility of the bus, therefore was unable to ask for assistance in order to enjoy a comfortable and pleasant service, as other passengers on the route.
  • Upon entering the bus, she was not allowed to use the designated seating for persons with reduced mobility, as a staff member of the transport service asked her to take an alternative seat.
  • She was also requested to put her mobility equipment in the luggage area, where it was at risk of being damaged and lost, as it was not in visible vicinity to Ms Oldenburg.”